Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"96104308e59f3e6c9ccaba35ab80fe51f4339f36_lout","branding":{"id":"1003","key":"sup","name":"UFG Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1003","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1003/1004","theme":{"headerBGColor":"#f5f6f8","headerLinkColor":"#292929","headerLinkHoverColor":"#00102e","headerLinkHoverBGColor":"#00102e","headerBadgeColor":"#00102e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a707993f-7ce1-4b98-abf4-c90c6bfce022/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MmNkZDM3MC1iOWU0LTQ2ZmQtOTg5MC0zM2VhODA5Nzk1ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE3MDc5OTNmLTdjZTEtNGI5OC1hYmY0LWM5MGM2YmZjZTAyMiI6WyJyZWFkIl19LCJleHAiOjE3ODEwOTMxNjUsIm5iZiI6MTc4MTA5MjU2NX0.vv1vQwKPcvSyyCQyFNKdXoDeU8vkqOwEaF0x9nUHtkY&client=72cdd370-b9e4-46fd-9890-33ea80979580&mode=fit","logoId":"a707993f-7ce1-4b98-abf4-c90c6bfce022","isLogoAvailable":true,"helpCenterTitle":"Welcome to the UFG Help Center","sharedPortalName":"UFG Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the UFG Help Center","sharedPortalName":"UFG Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2111ab58-33c3-4858-a53a-ad8376eecee5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MmNkZDM3MC1iOWU0LTQ2ZmQtOTg5MC0zM2VhODA5Nzk1ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIxMTFhYjU4LTMzYzMtNDg1OC1hNTNhLWFkODM3NmVlY2VlNSI6WyJyZWFkIl19LCJleHAiOjE3ODEwOTMxNjUsIm5iZiI6MTc4MTA5MjU2NX0.sfsGSK3rA6lWT_RtKyGBEIRPP8Op68rrOSutxwH4UcE&client=72cdd370-b9e4-46fd-9890-33ea80979580&height=300&mode=fit","bannerMediaApiFileId":"2111ab58-33c3-4858-a53a-ad8376eecee5","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#002e5d","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1003","key":"sup","projectId":11222,"serviceDeskId":1003,"name":"UFG Help Desk","description":"<p>Welcome! You can raise a request for Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1003","reqTypes":[{"id":"1003","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10562,"iconUrl":"https://get.help.ufginsurance.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[1003,1008],"key":""},{"id":"1279","name":"Return a Device or IT Equipment","descriptionHtml":"","callToAction":"Return a Device or IT Equipment","introHtml":"<p>Obtain a prepaid shipping label or shipping boxes and materials for IT Equipment and device returns here.</p>","icon":11698,"iconUrl":"https://get.help.ufginsurance.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11698","groups":[1206,1008],"key":""},{"id":"1007","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10548,"iconUrl":"https://get.help.ufginsurance.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[],"key":""},{"id":"1804","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"","icon":10541,"iconUrl":"https://get.help.ufginsurance.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"1160","name":"SD Plus Historical","descriptionHtml":"","callToAction":"SD Plus Historical","introHtml":"<p>Historical record from ServiceDesk Plus</p>","icon":11773,"iconUrl":"https://get.help.ufginsurance.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11773","groups":[],"key":""},{"id":"1181","name":"SQL Compliance Review","descriptionHtml":"","callToAction":"SQL Compliance Review","introHtml":"<p>Record for reviewing SQL Compliance reports</p>","icon":11773,"iconUrl":"https://get.help.ufginsurance.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11773","groups":[],"key":""}],"reqGroups":[{"id":1003,"name":"Common Requests"},{"id":1008,"name":"Devices and Equipment"},{"id":1206,"name":"Mobile Devices"}],"orderMapping":{"1140":[1244,1243,1180,1179,1176,1175,1178,1177,2906],"1009":[1244,1012,1376,1008,1639],"1003":[1003,1008,1009,1045,1180,1179],"1272":[1408,1474],"1041":[1078],"1008":[1507,1375,1045,1003,1009,1279,1276],"1005":[1016,1012],"1206":[1276,1278,1279]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"879b35a2-dfb3-36b1-83ca-af755248526f","appLinkName":"","appLinkUrl":"","spaceKey":"HDR","spaceName":"Help Desk Resources","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":1003,"kbLinkDomainURLs":["https://ufginsurance.atlassian.net","https://get.help.ufginsurance.com"]},"createPermission":true,"portalAnnouncement":{"portalId":1003,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MmNkZDM3MC1iOWU0LTQ2ZmQtOTg5MC0zM2VhODA5Nzk1ODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMzgzOTE2ODg5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc4MTA5Mzc2NSwibmJmIjoxNzgxMDkyNTY1LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.VHJC6evR-Us0Bf4wda5SsVvlCS_KFWcvaPuqljDZ20Y","targetCollection":"upload-user-collection--1383916889","endpointUrl":"https://api.media.atlassian.com","clientId":"72cdd370-b9e4-46fd-9890-33ea80979580","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"UFG Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ufginsurance.atlassian.net/wiki","kbLinkDomainURLs":["https://ufginsurance.atlassian.net","https://get.help.ufginsurance.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}